Refund policy

We have a two-week return policy, which means you have 14 days after receiving your item to request a return.

REFUNDS & REPLACEMENTS

Any claims for misprinted/damaged/defective items must be submitted within 14 days of receiving the product:

• For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.
• Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved and you require a replacement, we will have a new order shipped to you within three business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

To start a return, you can contact us at help@mygotostack.com. Please note that returns will need to be sent back to the shipping address. We have two separate fulfillment centers, so please confirm which center your order shipped from.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@mygotostack.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on opened items.
We will not grant a refund, credit your account, or replace a produced product in the case of:

• Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
• Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.
• Rejected by customer– If a package is returned due to customer rejection, we will not issue a refund
• Opened Products – products with a broken seal or that have been opened are not eligible for return

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at help@mygotostack.com.